Shipping & returns


Return & Exchange policy

Special orders are designated as “non-returnable”. Please contact us for Special Order details/requirements.

Some aid items can not be returned.

Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned in used conditions we will be forced to ship the content(s) back to the customer. A 15% restocking fee will be applied to ANY undamaged, unused items deemed returnable by management.

If the customer returns the purchase for any circumstance, you would be responsible for the shipping cost and its proper ship.

Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a RMA request if you meet one of the following criteria:

•Received damaged items 
•Manufacture defects 
•Missing items from your order

 Send us an email at and send your item to:

Camilas Beauty Supply,

2200 SW 16th Street,
Suite #114
Miami, FL 33145
United States


Sale Items

Sale and clearance items are not refundable. Only regular priced items may be refunded.

Shipping Information:

To return your product, you should mail your product to

Camilas Beauty Supply,

2200 SW 16th Street,
Suite #114
Miami, FL 33145
United States

Shipping methods

Your order will be on hold until the item is ship to your address.

  • Processing the shipment will take 1 to 2 business days
    You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order change/ Cancellation

After the customer clicks the CHECKOUT button, the order begins. Order will be processed right away, and you will not be able to cancel it until it has been sent.

Loss Probability

As goods purchased on the website are sent to the courier, the customer assumes the risk of loss to the delivery or carrier.